Back Office Support
Behind every successful business, there’s a well-oiled back office operation ensuring everything runs smoothly. At SD Support Services, our Back Office Support services are designed to handle the essential administrative tasks that keep your business moving forward. From data management to accounting, we take care of the behind-the-scenes operations so you can focus on what really matters—growing your business.
Our Approach
Seamless Back Office Support for Streamlined Operations
With SD Customer Services, you gain more than just administrative assistance—you gain a partner committed to optimizing your operations for long-term success. Let us handle the day-to-day details while you stay focused on leading your business to new heights.
Efficiency & Accuracy
We use best practices and cutting-edge tools to ensure that every back office function is performed with precision and efficiency.
Cost-Effective
Outsourcing back office operations allows you to reduce overhead and focus resources on your core business.
Scalability
As your business grows, our support services can scale to match your increasing demands.
Focus on Core Business
By offloading administrative tasks, your team can focus on strategic activities that drive growth and innovation.
What we Do
Back Office Customer Support
At SD Customer Services our Back Office Support services are designed to streamline your internal processes, improve efficiency, and help you focus on the core aspects of your business. From administrative tasks to financial management, we take care of the essential functions that keep your business running smoothly.
Order Processing & Management
Managing customer orders, invoicing, billing, and ensuring timely delivery updates.
Data Entry & Maintenance
Entering, updating, and maintaining critical customer or business data accurately and efficiently.
Document Management
Organizing and managing important business documents, files, and records.
Email & Calendar Management
Organizing, prioritizing, and responding to emails, as well as scheduling and managing appointments and events.
Virtual Assistance
Providing administrative support such as travel arrangements, appointment scheduling, and meeting coordination.
Account Management
Assisting with the management of customer accounts, including subscriptions and payment processing.
CRM Management
Maintaining and updating customer relationship management (CRM) systems to improve customer engagement.
Drafting Documents & Reports
Preparing business emails, meeting minutes, reports, and other documentation needed for daily operations.
Data Analysis & Reporting
Analyzing business and customer data to generate reports that provide actionable insights for business growth.
Quality through Versatility.
Omnichannel
Connect with your customers wherever they are - whether by phone, email, text, chat, in-app or social.
Coverage
365 / 24 /7 we provide constant, nonstop, uninterrupted customer support.
Scaling
From startups to enterprise clients, we make scaling your support operations easy, adapting to your evolving needs.
How does it work?
Let us handle the administrative workload so you can focus on achieving your business goals. Contact us today to learn more about how our back office support can benefit your business.
Back office support involves handling essential administrative and operational tasks that take place behind the scenes, such as data entry, bookkeeping, order processing, HR management, and customer data management. These tasks are crucial to the smooth functioning of your business but don’t directly involve customer interaction.
Outsourcing back office support allows you to free up internal resources and focus on your core business activities, like innovation, customer service, and growth. It can also reduce costs by eliminating the need to hire, train, and manage in-house administrative staff while ensuring that experts handle your essential tasks efficiently.
Some common tasks we handle include:
- Data entry and management
- Accounting and bookkeeping
- Order processing and inventory management
- Customer database management
- HR and payroll support
- Document processing and management
- Reporting and analytics
We prioritize the security of your data. We implement strict data protection protocols, including encryption, access controls, and regular security audits, to ensure that your sensitive information is safe and secure. Additionally, our staff is trained to handle confidential data with care and discretion.
Getting started is easy! Simply contact our team to discuss your business needs and the specific tasks you’d like to outsource. We’ll then create a customized plan tailored to your requirements, and you can begin delegating tasks to us right away.
We integrate seamlessly with technology built for scale & customer excellence.
30 days,
Risk - Free
Featured Case Study
Transforming Customer Service in the Home Furnishings Industry
